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Ordering & Payments

Payment Methods

- We proudly accept payments via Credit & Debit Card (Visa, MasterCard, Discover & Amex), PayPal, Check & Money Order.

Credit & Debit Card Payments

Visa, MasterCard, Discover & Amex

- We require the following: card holders name, billing address, card / acct. number, expiration date and CVC code.
- If the billing address is provided improperly, your order may not be approved.

PayPal Payments

Paying via PayPal is quick, easy and safe!

- Choose PayPal as your payment method when viewing your shopping cart.
- You will be directed to PayPal to log in.
- After logging in to PayPal, you will set your shipping address.
- PayPal will then return you to our site.
- After being returned to our site, your shipping information will be pre-populated with your PayPal data.
- All you need to do is review the data for accuracy and submit the order!

Check & Money Order Payments

Note: If paying via Check or Money Order, we do require you mail the payment in before we ship the goods.
Note: If paying via unrecognized paper funds, we must clear the funds for 5-7 business days before shipping the goods.

- To pay via Check or Money Order, simply place your order online using the Check / Money Order option.
- The system will gather your shipping information and generate a confirmation page to print & mail with your payment.
- Send your payment and confirmation to the address listed below.
- We will ship the goods the moment the funds clear.


GNU Customer Order
10330 NW 55th St
Sunrise, FL 33351

Security & Privacy

All transactions on our web site are protected by SSL. SSL encrypts the data sent between your browser and our servers, preventing any 3rd party from intercepting and viewing it. Additionally, we contract a third party risk assessment company to monitor and maintain our companies PCI compliance.

We do not store your credit card number on our server at anytime, rather during or after the transaction. Payment data is posted directly to 'your bank', and an approval or denial is sent back to us. At no point during this process do we ever save or maintain anything more than your address.

Your privacy is very important to us. We go to great lengths to ensure your shopping is as safe as possible. We do not ever rent or sell your information. We wont send you 1000 emails trying to sell you parts. We value your privacy and time!

Coupons, Discounts & Sales Tax

Sales Tax
- 6% Sales Tax will be added to any order being shipped to the state of Florida.

Coupons & Discounts
- All coupon or discount codes / combinations must be present when your order is placed.
- We are unable to add a discount or coupon code or combination to an order once it is placed and billing complete.
- Coupon value / threshold applies to the subtotal only.

Returned & Post Dated Checks

- Returned Checks will be subject to a $30.00 charge or the highest amount permitted by law.
- A courtesy call will be made to the Customer after the first NSF return.
- Three attempts at depositing the check will be made before the check is returned to the Customer.

- Post dated checks are not accepted.

Limitation of Liability

In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.

Much of the product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Prices and available quantities are subject to change without notice.

In no event shall Slickcar.com and GNU Industries, Inc have any liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the merchandise.

Returns, Exchanges & Credits

Requirements & Rules

-Returns are accepted 30 days from the date your package is delivered.

-All returns must be in new condition, non-customized, unopened, ,all components included and the display box reusable.

-All returns are subject to a 15% restocking fee, unless this is a result of an uncorrectable mistake by our company.

-Shipping charges are non-refundable, unless this is a result of an uncorrectable mistake by our company.

Procedure

-For faster return processing, please include a Return Merchandise Authorization (RMA) with your package.

-To obtain a RMA,, please Log In to your account and click "Request a Return".

-Once there, please provide all your reason for return and desired outcome, then submit the form.

-Once the form is submitted, you will instantly be provided a RMA Number & Form, Return Address and Full Instructions.

-The RMA Number & Form will be valid for 15 days, and should accompany your package.

Suggestions

-Please pack all items with care, using UPS / FedEx approved methods and guidelines.

-Be sure to include all manuals, wiring, documents and boxes which came with your package.

-Do not put labels or shipping stickers, labels or markings on the outside of the retail box.

Refunds & Credits

-Refunds will be processed in the same manner of your original payment (credit card, check, PayPal).

-If you paid by credit card, we must refund the same account you made your payment with. There are no exceptions.

-Please allow 10-12 business days, from the date your product is delivered to us, for your credit to be processed.

Shipping & Fulfillment

From Our Warehouses
Products listed in our catalog are generally immediately available for shipping. We can have your product(s) shipped to you in five to seven business days. Sometimes it can be quicker, but use the 5-7 number as an "average". Occasionally, we must ship items directly from the manufacturer of that item. When this happens, shipping may be delayed 3-4 more days. Please take this into account when ordering your items. If it is a time sensitive shipment, please upgrade your shipping to express.

Order Process
The ordering and information update process goes as such.

Customer Places Order - You place your order on our secure online site. Once the order is submitted, your confirmation is displayed for you to print as well as a copy being emailed to you for your records.
Order is Processed and Funds Withdrawal - During the next business hour (10am-6pm EST) after your order is placed, your payment will be processed. At this time, your order status will go from "Pending" to "Processing". If you paid with Check or Money Order, you will be sent a money request email with another invoice. Mail this along with your payment.
Funds Approved - Once the funds are approved and address verification is complete, your order will begin to ship. At this point, your order will go from "Processing" to either "Shipped" or "Dropshipped". "Shipped" orders will usually accompany a tracking number, as they left our center. Orders which are "Dropshipped" will not have the tracking information immediately, as it usually take 3-4 days.
If There is a Problem - In the event your order is rejected for any reason, an order update by the customer will be required. If the funds are rejected, you will immediately be sent an email, as well as your online order being updated explaining what happened. At this point, you will either need to correct the information as described or cancel the order.

Backorders
Rarely, items in our catalog are out of stock when an order is placed. If this is the case, your order will be placed on Backorder Status. We will notify you with an email stating how long we believe the delay will be. At this point, you have the option to either keep the order and wait for the goods, or to simply cancel penalty free. If you wish to keep the order standing, the goods will be sourced and shipped ASAP. If you wish to cancel the order, you will receive a credit (if charged) for the total amount of the invoice....not a cent less!

Tracking Numbers
Tracking numbers are generally available for your shipment. Once your order is placed, and the goods shipped, your online tracking number as well as the parcel carrier name will be emailed to you. This allows you to follow the progress of your package from our dock to your door. However, if the item is special ordered or dropshipped from another warehouse, tracking info is not always available. We will be sure to monitor the process of your order, but the customer generally receives the goods before we receive the tracking number.

Shipment Errors, Missing Items & Breakages
In the event your shipment is damaged or incorrect, please notify us at 1-800-789-1409 within 72 business hours. If the item is damaged, we will kindly place a claim with the parcel carrier. This will notify them of the damage, generate a return shipment back to us and pay for new goods to be shipped to you. Claims like this generally take 5-7 business days to close. If a product is incorrect, please notify us by phone or in writing. We will gladly retrieve the incorrect items and provide you with the correct ones, as ordered....at no charge. If you are missing an item from your shipment, please phone in to let us know. We will check stock and see where, if there is one, the error occurred. Remember, occasionally we ship items from other warehouses. So it is possible one package has reached you before the other.

Canceling an Order
If you wish to cancel an order, please either do so by login in to your SlickCar.com account or give us a call, M-F 10am-6pm at 800-780-1409. Orders which are not yet shipped can be cancelled at any time, for no charge. Special order items cannot be cancelled at anytime. If there is a situation with a special order item, please let us know. We will try everything in our power to correct it with little inconvenience to yourself....however we cannot promise anything. If your item is on backorder or unavailable at the time of order, you may cancel instead of waiting. We completely understand....all you must do is let us know.

Shipping to Hawaii, Alaska, PO Box and Military Addresses
If you live in Hawaii or Alaska, you MUST choose the UPS 2 Day Air or Next Day Air option when you place your order. There is no ground route to these locations so please do not choose Ground. You cannot drive a car from here to there and neither can UPS. If you fail to choose the correct shipping method, your order will either be cancelled, or if there are enough funds, delayed and shipped with USPS Priority Mail. This can delay an order up to 3 weeks, so please choose wisely.

Orders going to a PO Box will be shipped on Friday of each week. We physically must take the items to the Post Office, so we are only able to offer this service one time per week. If your order is placed on a Friday, it will not ship until the next Friday. If your goods are not available in this warehouse and must be ordered in, your order will ship the Friday following the goods being received at our warehouse.

Military Addresses (APO, FPO)
If you are in the military, we would love to serve you! Keep in mind, some items we cannot send over seas. These are items which are breakable such as neon tube kits, glass items and other small pieces we feel would not be as described once they are received by you. If you place your order wit a military address, no shipping amount will be displayed. The next business hour, we will update your order online as well as send you an email with the shipping amount and invoice total. When you receive this, simply click the link to approve the charge and we will have the order processed. Military shipments go out each Friday with the rest of the Post Office orders.

About International Shipments...
We accept International orders. We have two forms of payment for International Orders. Option one: we accept PayPal. If you do not have a PayPal account, you may visit them at www.PayPal.com. Please Email us with an address, the products you wish to order and your PayPal information so we may calculate your purchase amount and exact shipping costs. Option two: You may also wire transfer funds directly to our bank. For our wire transfer information please Email us. Our International customers may be subject to import tariffs which are levied when your package reaches your country. Any additional charges that may be applied to your shipment must be paid by the customer. We have no control over these charges and cannot predict what those charges may be. As a customer of Slickcar.com, you are considered the importer of record and you must comply with all laws and regulations of the United States and the country in which you are receiving your merchandise. Please note, international shipment are subject to inspection by customs authorities. In addition, Slickcar.com may be required to supply to customs agents information regarding your merchandise. This is often required in order to facilitate clearance by customs and to comply with local laws. If you have any questions regarding this, please contact your local customs office for further information.

International Shipping
If you live in a foreign country, we'll check all of the specifics of your order and then contact you about the details. There are customs rules about shipping certain items and other regulations which are specific depending on country. We also need to find out from you as to which is the best shipping method for your country.

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• Address: 10330 NW 55th Street | Sunrise, FL 33351
• Toll Free: 1-(800)-780-1409 • Local: (954)-728-9588
Email: cservice@slickcar.com
 
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